FAQs

Frequently Asked Questions

How soon will my order be shipped, and when can I expect delivery?
Shipping times vary depending on the product, but many orders leave our facility the same business day or within 1-2 days. Occasionally, unforeseen delays may occur, but typically your items will arrive within 4 to 7 days. If a product requires more time, this will be clearly indicated on its page. We pride ourselves on offering some of the fastest processing and shipping in the industry, paired with responsive customer support.

What payment options do you accept?
We gladly accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Additionally, digital wallets like Apple Pay and Google Pay are supported for your convenience.

What is your policy on returns?
All purchases come with a 30-Day Money Back Guarantee. For full details, please review our 30-Day Return Policy linked at the bottom of this page.

Can I cancel my order?
Orders can be canceled for a full refund as long as they haven’t shipped yet. To cancel, please contact us immediately at support@wildstridegear.com. Once your order has shipped, it falls under our 30-Day Return Policy for returns or exchanges.

What should I do if my order arrives damaged?
Inspect your package upon delivery. If you notice any damage—whether to the box or the contents—please note it on the delivery receipt before signing. If you suspect damage but cannot open the package, write “suspected damage” on the receipt. For damaged items, email photos to support@wildstridegear.com, and we’ll arrange a replacement or compensation promptly.

How do I place an order?
To order online, simply add your desired item to the cart and proceed to checkout. Enter your shipping and payment details to complete your purchase. If you prefer ordering by phone, call us at +1 000-000-0000. After ordering, you’ll receive immediate confirmation, and we’ll begin processing your purchase right away.

How will I know when my order ships?
Once your order is confirmed, you’ll get an email verifying payment and order details. When your package leaves our warehouse, we’ll send you a shipping confirmation email with tracking information. If an item unexpectedly goes out of stock, we’ll notify you by email or phone within one business day.

Will I receive an email confirmation of my order?
Yes! After placing an order, a confirmation email will be sent to the address you provide. We recommend saving this email for your records. Please double-check your email address when ordering to ensure you receive this important communication.

Do you charge sales tax?
Our business operates in Illinois and charges sales tax only on orders shipped within Illinois. This can save you significant money compared to other retailers.

Can I modify my order after placing it?
Changes to orders are possible before shipment. To request a modification, please email us at support@wildstridegear.com. If there’s any price difference, we will either issue a refund or send you an updated invoice. For quick updates on your order status, contact us at support@wildstridegear.com or call +1 000-000-0000.