Refunds & Returns Policy

We want your shopping experience with Wildstride Gear to be worry-free, so we’ve designed a straightforward return and refund policy.

1. Return Window: You may return most items within 30 days of purchase. Returns requested after 30 days cannot be accepted.

2. Return Shipping Costs: If your order arrives damaged or defective, we will cover the return shipping costs. For returns due to a change of mind, the customer is responsible for return shipping fees.

3. Damaged or Defective Items: Please notify us within 30 days if your product is faulty or damaged. We’ll assist with a hassle-free return at no extra cost. Once we receive and verify the issue, we will either replace the item or issue a full refund, including your original shipping fees.

4. Returns for Change of Mind: If you simply change your mind, you have 30 days to return the item unused and in its original packaging. Return shipping costs will be your responsibility. After we receive the item and confirm its condition, we’ll refund the purchase price minus shipping fees.

5. Refund Processing: After we receive and inspect your return, we’ll notify you by email. Refunds will be processed back to your original payment method within 7 business days. Keep in mind that your bank or card provider may take additional time to reflect the refund. If you haven’t seen the refund within 10 business days of our confirmation, please contact us at support@wildstridegear.com.

Please note: Some returns may be subject to a restocking fee depending on the situation. If you have any questions or need help, our friendly Customer Support team is here for you at support@wildstridegear.com.